Refund policy

Food leaves our hands fresh, so we do not take returns. We do refund.

If a box arrives damaged, late, or not as described, tell us within 24 hours with a photo and we refund the affected items in full — no return needed.

Membership boxes can be paused up to 48 hours before dispatch. A skipped box is refunded to the card that paid for it, usually within three working days.

Bento cakes are made to order and personalised, so they can only be refunded if we get them wrong.